Frequently Asked Questions
Everything you need to know about your Vanwalk experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days, while express shipping options arrive within 2-3 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, Vanwalk ships to over 50 countries worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.